Privacy protection

As a user of the LifeStart website, your information is protected by our privacy policy (this page) and Terms and conditions.

If you any questions, please contact us at

In accordance with applicable privacy legislation, you are able to request us to send, update or remove any data we have from you by emailing us at




The and websites (collectively the “Website”) is owned by Virgin Money Plc (“VM”) and run by Hanzo Studio S.L. (“Hanzo”) on behalf of VM. The following cookie information applies to these pages. These pages and some of the emails that you receive via the Website will use cookies, web beacons, pixel tags or action tags or similar technologies.

1. Data controller

VM is the data controller in relation to the data you provide on this Website and Hanzo is the data processor of your personal data. In this Privacy Policy the following definitions will apply: “We”, “Us” and “Our” means VM and Hanzo. “You” and “Your” means the person who wishes to use the Website. “Website” means the websites at or

2. Your Rights

You are entitled to see details of the personal data We hold about You. If any of the personal data held is inaccurate We will also make any necessary amendments notified by You to Us and confirm to You that these have been made. You have the right to request at any time that We cease processing Your personal data for marketing purposes. Further details of how to do this are in Section 5. You are also entitled to ask Us to remove personal data from Our records and if You wish to do this then please write to the Data Protection Officer at Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL so that we may consider your request. Please provide Your full name and email address when contacting Us. We reserve the right to amend or modify this Privacy and Cookie Policy at any time. Where this is necessary, We will publish any changes on the Website. We also reserve the right to transfer Our rights under this Privacy and Cookie Policy at any time.

3. Providing data about other people

If You are providing us with another person’s data via the Website You must ask them to also read this Privacy and Cookie Policy. By giving us personal data about another person you are confirming that they have given you consent to provide the personal data to us.

4. How We use Your data

We will use the personal data We hold about You for:

  • administering Your participation in the LifeStart project;
  • providing You with information about LifeStart prizes, activities, modules and challenges;
  • providing You with information and obtaining Your views and input on VM’s future banking proposals and Virgin Start Up; and
  • sharing information in relation to your participation in the LifeStart challenges with your University representatives, such as your lecturer or course director, subject to your University having signed up to our data protection agreement in accordance with LifeStart’s terms & conditions and privacy policy; and
  • subject to Your consent, for marketing and market research purposes as explained in section 5 below.

5. Marketing and market research

Where You have confirmed that You are happy to receive marketing communications, We may use Your information to keep You informed by post, telephone, email or other means of products and services which may be of interest to You. We may also use Your data to undertake market research or data analysis work to help Us improve the services that We provide to You. We may contact You in order to conduct such market research. Your personal data may also be used for the purposes set out in this section 5 after You cease using the Website. If You do not want Your personal data to be used for marketing purposes, You are able to unsubscribe by using the unsubscribe link in every marketing email We send You; sending an e-mail to or by writing to the Data Protection Officer at the address set out in the “Your Rights” section above.

6. Website comments and feedback

The Website provides the functionality for your to send us visual content (Your “Content”) by uploading it to the Website. When submitting Content You will be asked to provide Us with Your name and contact details. The data You provide when submitting Content will only be used for the administration of the Content on the Website and Your ongoing participation in the LifeStart project. We may disclose Your name and contact details where We are required to do so by law, or following any other request (including criminal and civil matters) if We believe that the response is required by law or is reasonably necessary to protect the values and objectives of the Website or other users. We may also disclose Your name and contact details to any third party who is claiming that any Content posted by You constitutes a violation of their intellectual property rights, or of their right to privacy, although We will try to notify You first before doing this by using the contact details You have provided.

6. Use of cookies

A cookie is a small text file which We transfer to your hard drive through Your web browser when you visit Our Website or open certain emails. It enables Our own system to recognise You when You visit our Website again and improve our service to You. This information can be used to enhance the content of Our Website and make Your use of it easier. For information on how You can configure Your browser to reject cookies or for information on how to control Your online behavioural advertising preferences, please visit

Other Technologies

Web beacons and pixel tags

These are similar to cookies and allow Us to collect information about how You use Our website and help Us to offer You the best service. We may use web beacons and pixel tags alongside cookies both on Our website and in any emails we send to You.

Again, web beacons and tags are commonly used across many websites and do not harm Your computer system.

Further information can be found at

7. Information security

The Website employs enhanced encryption techniques which seek to ensure that all of Your confidential data (such as, name, address and other information) cannot be intercepted, unscrambled or copied when being transmitted between Our server and You.

8. Law

This Privacy & Cookie Policy is subject to the laws of England & Wales and to the exclusive jurisdiction of the English Courts.